docs(support-policy): New Support Policy (#28812)

**Description**
Initial Support Policy changes.

⚒️ Fixes  # 

**⚙️ Type of change**

- [ ] ⚙️ Feature/App addition
- [ ] 🪛 Bugfix
- [ ] ⚠️ Breaking change (fix or feature that would cause existing
functionality to not work as expected)
- [ ] 🔃 Refactor of current code

**🧪 How Has This Been Tested?**

**📃 Notes:**

**✔️ Checklist:**

- [ ] ⚖️ My code follows the style guidelines of this project
- [ ] 👀 I have performed a self-review of my own code
- [ ] #️⃣ I have commented my code, particularly in hard-to-understand
areas
- [ ] 📄 I have made corresponding changes to the documentation
- [ ] ⚠️ My changes generate no new warnings
- [ ] 🧪 I have added tests to this description that prove my fix is
effective or that my feature works
- [ ] ⬆️ I increased versions for any altered app according to semantic
versioning
- [X] I made sure the title starts with `feat(chart-name):`,
`fix(chart-name):` or `chore(chart-name):`

**➕ App addition**

If this PR is an app addition please make sure you have done the
following.

- [ ] 🖼️ I have added an icon in the Chart's root directory called
`icon.png`

---

_Please don't blindly check all the boxes. Read them and only check
those that apply.
Those checkboxes are there for the reviewer to see what is this all
about and
the status of this PR with a quick glance._

Co-authored-by: Kjeld Schouten <info@kjeldschouten.nl>

website/src/content/docs/general/support-policy.md

@@ -1,43 +1,85 @@
 ---
-title: General Helm Support Policy
+title: Support Policy
 sidebar:
   order: 2
 ---
 
-This manual contains general information on working with TrueCharts Charts using Helm directly.
-As well as when editing Helm Yaml for tools like FluxCD, KubeApps and Rancher
-
 :::tip
 
 Please, always remember to check the content specific to the chart.
 
 :::
 
-We at TrueCharts offer limited free support via a support-ticketing system on Discord.
-However the scope of this support is limited to two things:
+TrueCharts is a comprehensive project that focuses on providing opinionated Helm charts for applications to run on Kubernetes-based platforms.
 
-- ClusterTool Commands
-- The `values.yaml` of our Helm charts
+We also offer free support via a support-ticketing system on Discord, according to the policy layed out in this document.
+
+## Support Rules
+
+- If its covered by support as outlined below make a ticket in [⁠🎫・support](https://discord.com/channels/830763548678291466/936275413179723826).
+- [⁠🎫・support](https://discord.com/channels/830763548678291466/936275413179723826) is not rendered on GitHub or any other platform.
+- Bugs must be reported on GitHub, but only after confirmation by the staff via a [⁠🎫・support ticket](https://discord.com/channels/830763548678291466/936275413179723826)
+- Anything not covered by the below Support Policy is not eligble for a [⁠🎫・support ticket](https://discord.com/channels/830763548678291466/936275413179723826). If you need assitance outside the scuoe of [⁠🎫・support](https://discord.com/channels/830763548678291466/936275413179723826) make a thread in an appropiate [Discord Channel](https://discord.gg/tVsPTHWTtr).
+- We help out where we can, as long as you tried to do it yourself *first*. We do not provide a walkthrough service.
+- Our staff will try to help out with providing instructions on how to use `kubectl` and other `*ctl` tools where needed.
+- Please be aware that the code of conduct also applies to all support.
 
 ## Expected Prior Knowledge
 
-- How to use a shell/console/terminal
-- Basic shell commands (`cp`, `ls`, `etc` and if you think `etc` is a command here, you'll have a problem)
-- Basic `kubectl` use (get pods, get svc, describe something etc)
-- Basic knowhow of Talos when you use it (things like: what is "Apply", what is a "machineconfig", what does "upgrade" do vs `k8s-upgrade`)
-- Basic Kubernetes knowhow (such as what is a "worker" node vs a "controlplane" node, what's "etcd", what's a "pod" vs a "container", etc.)
+- How to use a shell/console/terminal and basic commands (ie. `cp`, `ls`, `etc`).
+- Having read our Guides, Docs, News and Announcements.
+- Basic Kubernetes know how (such as what is a "worker" node vs a "controlplane" node, what's "etcd", what's a "pod" vs a "container", etc).
 
-## What's Explicitly Not Covered By Support:
+## ClusterTool Support Policy
 
-- Network configuration
-- CloudFlare proxying
-- Operating-Systems, outside of Talos deployed using ClusterTool
-- Helm 101 (e.g. "how do I install/upgrade/edit a Helm Chart?")
-- The software *contained* in our Helm Charts (for example "how do I configure Radarr?")
-- Cluster Operations (maintenance, fixing flaky pods, tracking non-deploying fluxcd helm-releases/customisations)
-- How to install/use `kubectl`/`talosctl`
+- We offer support for all ClusterTool functions, except those under `adv` and `charts`
+- If you deviate from default configurations significantly, we cannot guarantee a bootstrap will work and support will be limited on a case-by-case basis.
+- We do provide support for issues regarding talconfig.yaml, as long as ClusterTool is used for the deployment.
+- We do provide *basic* assistance with [Talos OS](../guides/talos/), when deployed or maintained through ClusterTool (upgrades, config changes etc)
+- We do provide support for FluxCD setup and layout, as long as ClusterTool is used for the deployment.
 
-### Supported Versions of Helm
+## Kubernetes Support Policy
+
+- We do not offer support for any component of kubernets that is not made by TrueCharts.
+- This includes charts by other parties or manually created kubernetes manifests and deployments.
+- We do not offer support for any component of kubernets that is not made by TrueCharts.
+
+## Helm Chart Support Policy
+
+- We offer support for all features available in our helm-charts, including all options in the common-chart.
+- We offer [basic documentation](../guides/helm/) and support for installing, upgrading and editing our Helm-Charts using Helm.
+- We do not support external secret management outside of values.yaml
+- We offer support for all our charts trains, except `incubator`, `dev`, and `test`.
+
+:::note
+
+Some [(common-chart)](../common/) features might not work correctly with all charts.
+
+:::
+
+## FluxCD Support Policy
+
+- We offer support for our Helm-Charts values in FLuxCD as outlined in Helm Chart Support.
+- We offer [basic documentation](../guides/fluxcd/) and support on how to create a `helm-release` file, to deploy our helm-charts on Flux.
+- We offer support for our Helm-Charts values in FLuxCD as outlined in Helm Chart Support.
+
+## What's Explicitly Not Covered By Support
+
+- Troubleshooting complete clusters, outside of just our Helm-Charts.
+- CloudFlare proxying.
+- The software *contained* in our Helm Charts (for example "how to configure Radarr to connect to a torrent client?").
+- How to install additional tools (like: [kubectl](https://kubernetes.io/docs/tasks/tools/), [talosctl](https://www.talos.dev/latest/talos-guides/install/talosctl/), [flux](https://fluxcd.io/flux/cmd/) etc)
+- We do not support any Cloud providers or OpenShift.
+
+:::note
+
+If an issue is covered support create a [⁠🎫・support ticket](https://discord.com/channels/830763548678291466/936275413179723826) for assistance.
+
+For all issues not covered by support you can make a thread in an appropriate [Discord Channel](https://discord.gg/tVsPTHWTtr) for assistance from the community.
+
+:::
+
+## Supported Helm Versions
 
 | Helm version    | Branch   | Supported with updates | Accepting Support tickets | Accepting Bug Reports | Notes |
 | --------------- | -------- | ---------------------- | ------------------------- | --------------------- | ----- |
@@ -50,7 +92,3 @@ Due to local regulations and restrictions, we are unable to provide support or s
 We appreciate your understanding.
 
 :::
-
-## Project Scope
-
-For more info on what to expect from TrueCharts Apps, be sure to also read the [Project Scope documentation](/general/scope).