create socialmedia guidelines

2022-01-19 19:55:59 +01:00
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+# Official Accounts and Staff list
+
+As a project we have a number of super-active members, who maintain the project and community. This list features who, at this time, is occupied with what Staff duty.
+This list may, ofcoarse, change without notice. All non-filled staff positions fall to the current maintainer.
+
+### Staff List
+
+##### Maintainer: Ornias
+
+**Tasks:**
+- General Project management
+- Primary maintainer for the `core`, `dependency` and `enterprise` trains
+- Primary maintainer for the container(-mirror)
+- Primary maintainer for the misc. tools, like trueupdate
+- Finances
+- Primary Core Developer
+
+**Access:**
+- All Official Accounts
+
+##### Co-Maintainer: StavrosK
+
+**Tasks:**
+- Primary maintainer for the `Stable` and `incubator` trains
+- Second-In-Command
+- Cooridnating Support Requests
+- Secondary Core Developer
+
+**Access:**
+- All Official Accounts
+
+##### Head Moderator: MintyCrackers
+
+**Tasks:**
+- Rolling review of the Community Guidelines
+- Rolling review of the platform specific Rules
+- Processing appeals
+
+**Access:**
+- All Official Accounts
+
+### Official Accounts
+
+We as TrueCharts Staff maintain a number of official accounts, often used to guide people in the right direction:
+
+##### Discord
+
+truecharts#0438
+
+##### iX-Systems Forum
+
+https://www.truenas.com/community/members/truecharts.110480/
+
+##### Reddit
+
+https://www.reddit.com/user/truecharts
+
+##### Twitch
+
+https://www.twitch.tv/truecharts
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+# Socialmedia Guidelines
+
+We have a lot of socialmedia presence, both using official accounts and personal accounts. This document highlights the staff guidelines when responding to TrueCharts related subjects on socialmedia.
+
+## Personal Accounts
+
+We leave our staff free to decide for themselves how to handle themselves on socialmedia. However, we actively advice to point users with support requests towards the official channels.
+It's also adviced to keep negativity about TrueCharts as a whole, to a minimum. But this is not a strictly enforced requirement.
+
+## Official Accounts
+
+The requirements when using official TrueCharts accounts are more strict, as they directly show the attitude and intention of the project as a whole.
+
+- We aim to have an active online presence at influences of related interesst, but will refraign to link directly towards out community (resources)
+- We do not respond outside of our own discord on community related issues.
+- While we do know beter, we try ignore SCALE related topics that are not related to the things we build. So we should ignore other catalogs or other SCALE features when reasonable/possible.
+- When people have complaints about our official attitude, we should try to get in contact and hear them out. Their feedback should be taken fairly and serieusly.
+- When people have issues with our project, we should limit ourselves to short answers. If that's not possible we should aim to actively nudge them to file support requests on our Discord